Privacy Policy

Zakurah Ltd (“Zakurah”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our mobile app, or interact with us in person.

1. Who We Are

Zakurah operates a fitness facility located on Clapham High Street and offers in-person services, including class bookings, memberships, and personal training.

Data Controller:
Zakurah
Clapham High Street, London, UK
info@zakurah.com

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of information:

a) Personal Identification Information

  • Full name

  • Date of birth

  • Contact details (email address, phone number, postal address)

b) Membership and Account Information

  • Login credentials

  • Membership plan details

  • Attendance and booking history

c) Payment Information

  • Billing address

  • Payment card details (processed securely through third-party payment providers; we do not store your full card details)

d) Health and Fitness Information

  • Health declarations or medical information you voluntarily provide to ensure safe participation in exercise activities

e) Technical Information

  • IP address

  • Device information

  • Browser type and version

  • Cookies and usage data (see Section 9 for details)

3. How We Use Your Information

We use your personal data to:

  • Manage memberships, bookings, and payments

  • Provide gym services, classes, and training sessions

  • Communicate updates, reminders, and service notifications

  • Improve our website, app, and customer experience

  • Ensure your health and safety during physical activities

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Contract: To provide our services under your membership or booking agreement.

  • Consent: Where you have given consent (e.g., marketing communications).

  • Legitimate Interest: For operational and safety purposes.

  • Legal Obligation: To comply with applicable laws or regulations.

5. How We Share Your Information

We do not sell or rent your personal data. We may share limited information with:

  • Service providers (e.g., payment processors, booking platforms, email systems) who help us operate our business.

  • Professional advisers (e.g., accountants, legal counsel) as necessary.

  • Authorities or regulators if required by law.

All third-party partners are required to comply with UK GDPR standards.

6. Data Storage and Security

Your data is stored securely on protected systems and servers within the UK and EEA.
We use encryption, secure networks, and restricted access to prevent unauthorised access, disclosure, or alteration.

If we ever transfer data outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We retain personal data only as long as necessary for the purposes stated above or as required by law.
After this period, data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data (“Subject Access Request”)

  • Request correction of inaccurate data

  • Request deletion (“Right to be Forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent (for marketing or other optional communications)

To exercise these rights, contact us at info@zakurah.com.

9. Cookies and Tracking

Our website and app use cookies to enhance user experience and analyse traffic.
You can modify your cookie preferences through your browser settings.
For more information, see our Cookie Policy.

10. Marketing Communications

With your consent, we may send you updates, promotions, or newsletters about Zakurah’s services and events.
You may unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under 16 years of age without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Zakurah
info@zakurah.com
Clapham High Street, London, UK